Privacy policy

Information we collect

A. Personal identification information

• Full name, date of birth and gender, if you choose to provide them.
• Email address and mobile number.
• Delivery address, billing address and PIN code.

B. Financial and order information

• Payment details are handled through third-party payment gateways. We do not represent that we store complete card details.
• Transaction identifiers, payment status, transaction history and order records.

C. Device and usage information

• IP address, browser and device type, and operating system.
• Pages viewed, time spent on pages and referral sources.
• Cookies and similar technologies used by the website and its service providers.

How we use your information

• To process and fulfil customer orders.
• To send order confirmations, shipping updates and delivery notifications.
• To provide customer support and address complaints.
• To maintain and improve website performance, user experience and our services.
• To send promotional communications where permitted and where any legally required consent has been obtained. You may opt out using the instructions in the message or by contacting us.
• To prevent fraud, protect our website and help ensure security.
• To meet legal obligations and comply with applicable Indian laws.

Legal grounds for processing

Depending on the circumstances and applicable law, we process personal information on one or more of these grounds:

• Contract: to fulfil your purchase, arrange delivery and provide related support.
• Legitimate interests: to improve our services, maintain security and prevent fraud, where legally permitted and balanced with your rights.
• Consent: for marketing communications and optional processing where consent is required or relied upon. You may withdraw consent, subject to legal or operational limitations.
• Legal obligations: to meet applicable tax, regulatory, accounting and consumer requirements.

Sharing of your information

We do not sell personal information to third parties. We may share only what is reasonably necessary with authorized service providers and other recipients for the purposes described here, including:

• Logistics and courier partners to deliver products.
• Payment gateway providers to process payments securely.
• Technology providers for website hosting, analytics and maintenance.
• Authorized customer support and operational partners.
• Government, law enforcement or regulatory authorities when disclosure is legally required or otherwise permitted by law.

We expect service providers to handle information appropriately under applicable agreements and laws. Their own privacy practices may also apply to information they process directly.

Data retention

We retain personal data only for as long as reasonably necessary for business, operational and legal purposes. Order records and transaction information may be retained to meet statutory, tax and accounting requirements. When information is no longer required, we will securely delete, anonymize or otherwise dispose of it, subject to applicable law and legitimate record-keeping needs.

Security of your data

We use appropriate technical and organizational measures intended to protect personal information, including restricted access, safeguards against unauthorized access or misuse, and secure payment processing through payment gateway providers. SSL/TLS encryption is used where implemented on the relevant connection.

No method of online transmission or storage can be guaranteed completely secure, and we do not claim security certifications or measures beyond those actually in place.

Cookies & tracking technologies

Cookies are small files or identifiers placed on your device by a website. They help the website function and remember certain information. Essential cookies support core functions such as the shopping cart and checkout. Analytics and performance cookies, where enabled, help us understand website use and improve performance. Similar technologies may also be used by service providers.

You can manage or block cookies through your browser settings; doing so may affect some website features. Where required, we will seek your choice before using non-essential cookies. Available settings may vary depending on the browser, device and tools currently in use on the website.

Your choices and rights

Subject to applicable law, you may request access to, correction or erasure of personal information, withdraw consent where processing is based on consent, or raise a grievance about its handling. We may need to verify your identity and may retain information where required by law.

To exercise a right or opt out of promotional communications, contact us using the details below. You may also use the unsubscribe option included in a marketing message.

Third-party websites and services

Our website may link to third-party websites or services, including payment and social platforms. Those parties operate under their own terms and privacy policies. We are not responsible for their privacy practices; please review their policies before providing information directly to them.

Children’s privacy

Our website and products are not intended to invite children to submit personal information independently. If you believe a child has provided personal information to us in a manner not permitted by applicable law, please contact us so we can review and take appropriate action.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices, services or legal requirements. The revised version will be posted on this page with an updated date. Please review this page periodically.

Contact and grievance enquiries

For privacy questions, requests or complaints, contact Vrind Formulation Private Limited / Nephrogrit using the contact information below. Please include enough detail for us to understand and respond to your enquiry.

Email: support@vrindformulation.com