Refund & Return Policy

Vrind Formulation Private Limited is committed to customer satisfaction and transparent service. Refunds and returns are handled in accordance with this policy and applicable law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

You may request a return or refund if:

• The product was damaged, broken or tampered with at the time of delivery.
• You received a product different from the one ordered.
• A product is missing from the delivered order.
• The product was expired at the time of delivery.
• The product seal was broken upon delivery and had not been opened by you.
• The product description or quality does not match the description on our website.

All requests are subject to verification and applicable consumer protection laws.

Except where a product is defective or applicable law requires otherwise, the following are not eligible for return or refund:

• Products that have been opened, used or partially consumed.
• Products with packaging seals broken after delivery.
• Products tampered with by the customer.
• Products purchased under special promotional schemes.
• Requests raised more than 7 calendar days after confirmed delivery.
• Products damaged due to personal misuse, preference or improper storage.

All return and refund requests must be raised within 7 calendar days from the date of confirmed delivery. Requests submitted after this period may not be entertained, except where required under applicable consumer protection laws.

1. Contact our support team through the official Contact page or your registered support email within 7 days of delivery.
2. Share your Order ID, full name and contact number, along with clear photographs showing the issue.
3. Explain the reason for your return or refund request.
4. Our support team will verify the request and communicate the next steps.
5. If approved, reverse logistics will be arranged where applicable.

• Where applicable, refunds are initiated after the returned product is received and inspected by our quality team.
• Approved refunds are made to the original payment method or another permitted payment mode.
• Payments may be made using Razorpay, UPI, credit or debit cards, net banking and other supported methods.
• Refund processing generally takes 5–10 business days after approval, subject to payment gateway and banking timelines.
• We will notify you once the refund has been initiated.
• For COD orders, bank account or UPI details may be required to process the refund.

• Orders may be cancelled before dispatch from the fulfilment centre.
• Please contact support immediately after placing your order to request cancellation.
• Once an order has been dispatched, cancellation may not be possible.
• Approved cancellations of prepaid orders will be refunded to the original payment method.

Exchanges may be offered for eligible defective, damaged or incorrectly delivered products, subject to verification and product availability. Contact support within the stated request window so our team can assess the issue and advise on the next steps.

If you have a complaint or concern relating to refunds, you may contact our Grievance Officer using the details below.